Frequently Asked Questions
Where are you based?
We’re located in the charming town of Wimborne, near Poole and Bournemouth, Dorset.
Do you have a shop or showroom?
Currently, we do have a showroom for you to visit, but many of our products and services can be viewed on our website or social media channels.
Can I come and view the items you have available to hire?
The majority of our items can be viewed online via our website or social media. Viewing of larger or more bespoke items may be possible by arrangement. Please get in touch for more information.
Can you source items that you may not have available on your website?
Definitely! If we don’t appear to have the item you need or can’t see it on our website, please always ask and we will do our best to source this for you.
How do I contact you?
You can reach us by emailing info@needthathire.co.uk. If you would prefer to talk to us by phone, please call 07824 392432
How do I find out if your products or services are available for the date of my event?
Currently, the easiest and quickest way to establish availability is to get in touch with us by email or phone. We will be more than happy to hear from you!
What areas do you cover in the UK?
NEED THAT HIRE is primarily aimed at events taking place in the South of England. However, other locations within the UK are possible by arrangement. Please get in touch for more information on pricing and delivery for your area.
Is there a minimum spend when booking a hire?
We’re pleased to say there is currently no minimum spend to use our service.
How do I make a hire booking?
To make a booking, please email us with the details of your event and the items and services you would like, and we will be happy to assist.
How long is your standard hire period?
All our items and pricing are calculated per 24 hours. We also offer a discretionary addition half day returns policy. Hired items need to be returned before 12pm Noon. Late returns may incur an additional fee.
Can we collect the day before the event?
Depending on availability it may be possible to collect the day before your evening. However, this may have to be an evening collection to ensure we have everything ready for you. If you would like to collect earlier we would recommend adding an additional hire day for security.
What are your standard hire payment terms?
A 50% reservation fee is required to reserve your date/s and item/s. This fee is non-refundable. The full remaining balance is required 12 weeks prior to the hire date.
Where should I collect/return my hire items?
Collection and returns will be made at our location in Wimborne. Full details will be provided upon booking.
Can we bring back the item/s during weekdays?
Absolutely! Providing it’s within the final 24hrs of your hire, plus half day allowance we offer. Full details and arrangements will be provided at point of booking.
Should I clean items before returning to you?
As per our Terms and Conditions, we would expect all items to be returned in the same condition they were prior to your hire. Depending on the items you are hiring, tailored information will be provided upon booking.
Do you offer delivery and/or collection? What is the delivery radius?
We offer free delivery locally in the Poole/Bournemouth area with orders over £150. For locations further afield, we can discuss delivery distances and fees, which will be based upon the location and order amount. Please just get in touch for more information and we will be happy to help.
Can we personalise the post box?
Yes! Upon booking we provide a personalisation form to be filled out and we will slot this into the front of the post box ready for your event. Please get in touch if you have specific personalisation in mind.